TELLER (Financial) (1055CB V1) Competency-Based

Anonymous

Registered 2025

Missouri (OA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

Anonymous

Skills

Verify accuracy of financial or transactional data.

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
Identify transaction mistakes when debits and credits do not balance.
Prepare and verify cashier's checks.
Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
Monitor bank vaults to ensure cash balances are correct.
Count, verify, and post armored car deposits.

Execute sales or other financial transactions.

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Prepare and verify cashier's checks.
Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
Issue checks to bond owners in settlement of transactions.

Collect deposits, payments or fees.

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
Receive and count daily inventories of cash, drafts, and travelers' checks.

Calculate financial data.

Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
Compute financial fees, interest, and service charges.

Prepare cash for deposit or disbursement.

Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Arrange monies received in cash boxes and coin dispensers according to denomination.
Count, verify, and post armored car deposits.

Enter information into databases or software programs.

Enter customers' transactions into computers to record transactions and issue computer-generated receipts.

Respond to customer problems or complaints.

Resolve problems or discrepancies concerning customers' accounts.

Answer customer questions about goods or services.

Answer telephones and assist customers with their questions.

Answer telephones to direct calls or provide information.

Answer telephones and assist customers with their questions.

Order materials, supplies, or equipment.

Order a supply of cash to meet daily needs.
Carry out special services for customers, such as ordering bank cards and checks.

File documents or records.

Sort and file deposit slips and checks.

Sell products or services.

Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.

Obtain personal or financial information about customers or applicants.

Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.

Type documents.

Perform clerical tasks, such as typing, filing, and microfilm photography.

Issue documentation or identification to customers or employees.

Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.

Maintain financial or account records.

Process and maintain records of customer loans.

Prepare business correspondence.

Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.

Send information, materials or documentation.

Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.

Interpret financial information for others.

Calculate costs of goods or services.

Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.

Explain regulations, policies, or procedures.

Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.

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